Refund and Returns Policy
At PS Jersey, we specialize in custom-made apparel — including personalized names, numbers, and logos on T-shirts. As each item is made to order, we kindly request you to review the following policy before placing your order.
🚫 NO RETURNS / EXCHANGES FOR CUSTOM PRODUCTS
Due to the nature of custom printing, we do not accept returns, exchanges, or refunds for:
- Incorrect sizes selected by the customer
- Change of mind after the order is placed
- Spelling or design mistakes provided by the customer
📌 Please ensure all order details (size, spelling, design, colors) are correct before confirming payment.
✅ EXCEPTIONS — DAMAGES OR SHIPPING ISSUES
We will gladly offer a replacement or full refund if:
- Your item was damaged upon delivery
- Your order was lost during shipping
To process such claims:
- Contact us within 3 days of delivery with photos of the damaged item and packaging.
- For lost items, we will coordinate with the courier and keep you updated on the resolution.
HOW TO REPORT AN ISSUE
📩 Email: [store@psjersey.lk]
📞 Call/WhatsApp: [074 034 1074]
🕘 Hours: Mon–Fri 9 AM – 5 PM | Sat 9 AM – 1 PM
Please include your order number, contact details, and relevant photos (if applicable) when reporting an issue.